Felco Medical Supplies Sdn Bhd, guarantee good quality and proper functioning of the purchased device if used in an appropriate manner for the purpose thereof and in accordance with the operation manual, and shall provide warranty subject to the following conditions:

1. This Warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 6 months or 12 months since the date of purchase. (Each product has its warranty periods)
2. The device is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents supplied with the equipment, and the failure is due to internal device characteristics.
3. The warranty does not cover consumable or parts of limited regular functionality due to their natural wear and tear.
4. The defects and damages revealed during the warranty shall be repaired free of charge or exchange exclusively by the Felco Medical Supplies Sdn Bhd’s service centre located at, No 9, Jalan Serendah 26/41, Sekitar 26, 40400 Shah Alam ,Selangor, within 3-14 working days upon receiving the device.
5. Repairing defects and damages time could be extended if a replacement parts required import or it can only be repaired by the manufacturer.
6. Warranty services will be provided under the following conditions:
7. Immediately and effectively notify Felco Medical Supplies Sdn Bhd ‘s  service centre  to determine the  device defects and cease any using of it.
8. The marked device along with copy of commercial invoice or purchase receipt should be delivered to the Felco Medical Supplies Sdn Bhd ‘s  service centre.

• The serial number of the delivered defective device must match the serial number sold to Customer.
• The Felco Medical Supplies Sdn Bhd ‘s service centre should be notified in writing of any additional accessories installed in the device.
• The device should be delivered together with a detailed and readable description of the technical problem.
• The delivered device should have intact seals with production date or serial numbers of the Felco or the Manufacturer and should be appropriately packaged during its loading, transportation and unloading.
• The shipment to the Felco Medical Supplies Sdn Bhd ‘s service centre must be arranged and paid by the customers.
• Felco Medical Supplies Sdn Bhd reserves the rights to charge the beneficiary with the cost of service, transportation, insurance and custom clearances if the defect does not fall within the scope of warranty or the device has not been proven defective.
• The warranty does not cover:
• Mechanical or electric damages resulting from incorrect installation, configuration, usage or other activities inconsistent with the operation manual or contradictory to technical specifications attached to the device;
• Damage caused by acts of God, floods, fires, lighting or other natural disasters, wars, unexpected events, inappropriate voltage, defective supply materials or other external factors;
• The device that has been tempered by the beneficiary or any other person in any way, including reconfiguration, repair, wilful constructional variations, modifications and adjustments will not be entertained;
• The device with damaged serial numbers and/or the Felco Medical Supplies Sdn Bhd’s seals will not be entertained;
• The activities specified in the operation manual, which remain the sole responsibility of the customer in his own capacity and at his own expense;

• Defects resulting from the improper usage or non-genuine parts installed;
• Damage due to the user’s fault or lack of knowledge;
• Felco Medical Supplies Sdn Bhd reserves the rights to replace the defective device or its component with a free-of-defects equivalent thereof, provided that such equivalent ensures efficiency and functionality equal to or higher than the original device or component. The replaced defective device or components shall become the property of Felco Medical Supplies Sdn Bhd.
• This General Warranty Terms and Conditions may be changed without notice.